Refund & Withdrawal Policy
Last updated: June 1, 2026
This policy explains the right of withdrawal, refund conditions and refund process for paid subscriptions purchased through the clca platform. It should be read together with the Distance Sales Agreement and the Terms of Service.
1. Scope
This policy applies to the CLCA-Mini, CLCA-Pro and CLCA-Max subscriptions and academic packages purchased through the clca platform. The free Demo is outside the scope of this policy.
2. Right of Withdrawal and Period
A Buyer who qualifies as a consumer may withdraw from the contract within 14 (fourteen) days from the date performance begins (the payment date), without giving any reason and without penalty. The period starts on the day the payment is confirmed.
3. How to Exercise the Right
To exercise your right of withdrawal, it is sufficient to send an email to [email protected] or to make a request through our contact channels. Including your account/email and the order/invoice reference speeds up the process. No specific form is required; a clear statement of your intention is enough.
4. Refund Process
Within 14 days of receiving your withdrawal request, the full amount you paid is refunded to the same card/method used for payment, via the payment provider Tosla. Depending on your bank's processing times, it may take an additional 2–10 business days for the refund to appear on your card statement; this period is beyond the Seller's control.
5. Exceptions to the Right of Withdrawal
Under Art. 15 of the Distance Contracts Regulation, the right of withdrawal generally cannot be exercised for digital services performed instantly in the electronic environment. Even so, clca offers a voluntary 14-day money-back guarantee for customer satisfaction. This guarantee may be limited by the Company where the service has been abused beyond reasonable-use limits or consumed intensively solely for the purpose of obtaining a refund.
6. Subscription Renewal, Cancellation and End of Term
You may cancel your subscription at any time before the next renewal date; in that case your access continues until the end of the current term and no renewal occurs. After the 14-day withdrawal period, partial refunds for the unused term are not generally provided; however, your access continues until the end of the term you paid for.
7. Special Cases and Service Outages
In the event of prolonged service outages attributable to the Seller, service credits or a proportional refund may be considered within the framework of the service level (SLA) provisions of the Terms of Service. For academic and specially negotiated packages, refund terms are subject to the provisions set out in the relevant agreement/offer.
8. Contact
For refund and withdrawal requests and questions about this policy: [email protected], +90 532 155 69 36, Marsala Yazılım A.Ş., Bilişim Vadisi İzmir, Gülbahçe Mah., İçmeler Cad. No: 14/1 B05, 35430 Urla / İzmir, Türkiye.