Distance Sales Agreement
Last updated: June 1, 2026
This Distance Sales Agreement governs subscription sales made electronically through the clca platform, in accordance with Türkiye's Law No. 6502 on Consumer Protection and the Distance Contracts Regulation. By confirming the payment step you are deemed to have accepted this Agreement and the Pre-Contractual Information.
1. Parties — Seller
SELLER: Marsala Yazılım A.Ş. — Address: Bilişim Vadisi İzmir, Gülbahçe Mah., İçmeler Cad. No: 14/1 B05, 35430 Urla / İzmir, Türkiye. Tax no.: 6121748678. Email: [email protected]. Phone: +90 532 155 69 36. (Trade registry / MERSIS no.: [to be completed].)
2. Parties — Buyer
BUYER: the natural or legal person who becomes a member of the clca platform and purchases a subscription. The Buyer's name/title, address, email and billing details appear in the order/payment step and on the issued invoice, and form an integral part of this Agreement.
3. Subject of the Agreement
The subject of this Agreement is the sale and performance of the subscription service ordered electronically by the Buyer through the clca platform, and the determination of the parties' rights and obligations arising under Law No. 6502 and the Distance Contracts Regulation. The information in the Pre-Contractual Information Form is an annex to and integral part of this Agreement.
4. Essential Characteristics and Price of the Service
The service is web-based subscription access to the clca platform (CLCA-Mini, CLCA-Pro or CLCA-Max plan, as selected). The scope of the chosen plan, the subscription term and the total price including taxes are shown clearly on the order summary page and on the issued invoice. Prices are those in effect at the time of the order.
5. Pre-Contractual Information and Confirmation
The Buyer confirms that, before the order is finalised, they obtained the pre-contractual information covering the Seller's identity, the essential characteristics of the service, the total price including taxes, the method of payment and performance, and the conditions of the right of withdrawal. The confirmation given electronically constitutes acknowledgement that this information was received.
6. Payment
Payments are collected by credit or debit card via the licensed payment provider Tosla. Card details are not stored by the Seller. Invoices are issued electronically and sent to the Buyer's email address. The order is finalised upon payment of the price.
7. Performance, Term and Renewal
The service is performed immediately in the electronic environment once payment is confirmed, and the Buyer is granted platform access under the chosen plan. The subscription is valid for the selected term (e.g. monthly/annual). Where the subscription renews automatically, the renewal conditions are stated at the payment step; the Buyer may cancel before the renewal date.
8. Right of Withdrawal
The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date performance begins, without giving any reason and without penalty. A withdrawal notice may be sent to [email protected] or through the Seller's contact channels. In case of withdrawal, the amount paid is refunded to the same payment method within 14 days of receipt of the notice.
9. Exceptions to the Right of Withdrawal
Under Art. 15 of the Distance Contracts Regulation, the right of withdrawal generally cannot be exercised for services performed instantly in the electronic environment and for intangible goods delivered instantly. Nevertheless, clca offers a voluntary 14-day money-back guarantee in the Buyer's favour; the conditions of this guarantee are detailed in the Refund & Withdrawal Policy.
10. Obligations of the Parties
The Buyer is responsible for the accuracy of order and invoice information and for payment of the price. The Seller is obliged to provide the service in accordance with this Agreement and the Terms of Service. Where payment fails due to the Buyer's fault, or in case of unauthorised/unlawful use of the card, the Seller may cancel the order.
11. Protection of Personal Data and Privacy
The Buyer's personal data is processed in accordance with the principles set out in the Privacy Policy and the GDPR & Data Protection notice. These documents are complementary to this Agreement.
12. Dispute Resolution and Entry into Force
For disputes arising from this Agreement, the Consumer Arbitration Committees and Consumer Courts of the Buyer's place of residence have jurisdiction, within the monetary limits announced annually by the Ministry of Trade. This Agreement enters into force upon the Buyer's electronic confirmation of the order and consists of 12 (twelve) articles.